Open the ticket and post a reply in the message feed. The portal refreshes regularly (polling), so that new staff answers become visible without reloading the page.
Do you still have questions after following these steps? Contact TripleZero iT support via the ticket system or email. Always mention your domain name and a clear description of the problem, so that we can help you faster.
View other articles in the knowledge base for additional explanations about hosting, email and security.