Tickets and messages

Support tickets, CRM messages and the status of your requests.

10 articles in this category

Pick an article below to continue reading.

How do I create a support ticket in the customer panel?

Professional manual from TripleZero iT: How do I create a support ticket in the customer panel. Step-by-step explanations, points of interest and tips for a stable configuration.

How do I open a ticket from my dashboard or CRM?

Professional guide from TripleZero iT: How do I open a ticket from my dashboard or CRM. Step-by-step explanations, points of interest and tips for a stable configuration.

How do I reply to messages in an existing ticket?

Professional guide from TripleZero iT: How to reply to messages in an existing ticket. Step-by-step explanations, points of interest and tips for a stable configuration.

How do I set up a ticket for support via the customer panel?

Professional manual from TripleZero iT: How to set up a ticket for support via the customer panel. Step-by-step explanations, points of interest and tips for a stable configuration.

How do I use messages in the CRM (inbox and compose)?

Professional guide from TripleZero iT: How to use messages in the CRM (inbox and compose). Step-by-step explanations, points of interest and tips for a stable configuration.

How do I view unread messages from the CRM overview?

Professional guide from TripleZero iT: How to view unread messages from the CRM overview. Step-by-step explanations, points of interest and tips for a stable configuration.

How does a live chat become a support ticket?

Professional guide from TripleZero iT: How to turn a live chat into a support ticket. Step-by-step explanations, points of interest and tips for a stable configuration.

What are the ticket statuses (Open, Pending, Pending, Resolved, Closed)?

Professional guide from TripleZero iT: What ticket statuses are there (Open, Pending, Pending, Resolved, Closed). Step-by-step explanations, points of interest and tips for a stable configuration.

What quick links does my dashboard have (tickets, CRM, AI scan, agents)?

Professional manual from TripleZero iT: What quick links does my dashboard have (tickets, CRM, AI scan, agents). Step-by-step explanations, points of interest and tips for a stable configuration.

Where can I find all my tickets in the customer portal?

Professional manual from TripleZero iT: Where can I find all my tickets in the customer portal. Step-by-step explanations, points of interest and tips for a stable configuration.