Tickets, chat and call-back

Live chat, tickets and scheduled calls with TripleZero iT support.

11 articles in this category

Pick an article below to continue reading.

Chat versus ticket versus call appointment: what do I choose and when?

Professional manual from TripleZero iT: Chat versus ticket versus call appointment: what do I choose and when. Step-by-step explanations, points of interest and tips for a stable configuration.

How do I create a support ticket in the customer panel?

Professional manual from TripleZero iT: How do I create a support ticket in the customer panel. Step-by-step explanations, points of interest and tips for a stable configuration.

How do I open a live chat conversation as a guest?

Professional guide from TripleZero iT: How to open a live chat conversation as a guest. Step-by-step explanations, points of interest and tips for a stable configuration.

How do I open a ticket from my dashboard or CRM?

Professional guide from TripleZero iT: How do I open a ticket from my dashboard or CRM. Step-by-step explanations, points of interest and tips for a stable configuration.

How do I reply to messages in an existing ticket?

Professional guide from TripleZero iT: How to reply to messages in an existing ticket. Step-by-step explanations, points of interest and tips for a stable configuration.

How do I set up a ticket for support via the customer panel?

Professional manual from TripleZero iT: How to set up a ticket for support via the customer panel. Step-by-step explanations, points of interest and tips for a stable configuration.

How does a live chat become a support ticket?

Professional guide from TripleZero iT: How to turn a live chat into a support ticket. Step-by-step explanations, points of interest and tips for a stable configuration.

How does live chat work on the TripleZero iT website?

Professional manual of TripleZero iT: How does live chat work on the TripleZero iT website. Step-by-step explanations, points of interest and tips for a stable configuration.

How does the calling arrangement work at TripleZero iT?

Professional manual of TripleZero iT: How does the calling appointment work at TripleZero iT. Step-by-step explanations, points of interest and tips for a stable configuration.

What are the ticket statuses (Open, Pending, Pending, Resolved, Closed)?

Professional guide from TripleZero iT: What ticket statuses are there (Open, Pending, Pending, Resolved, Closed). Step-by-step explanations, points of interest and tips for a stable configuration.

Where can I find all my tickets in the customer portal?

Professional manual from TripleZero iT: Where can I find all my tickets in the customer portal. Step-by-step explanations, points of interest and tips for a stable configuration.