Support

Tickets, live chat, appointments and how to get help from TripleZero iT Hosting.

26 articles in this category

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Chat versus ticket versus call appointment: what do I choose and when?

Professional manual from TripleZero iT Hosting: Chat versus ticket versus call appointment: what do I choose and when. Step-by-step explanations, points of interest and tips for a stable configuration.

How are backups made and how do I request a backup?

Professional manual from TripleZero iT Hosting: How are backups made and how do I request a backup. Step-by-step explanations, points of interest and tips for a stable configuration.

How can I best formulate my support request?

Professional manual from TripleZero iT Hosting: How can I best formulate my support question. Step-by-step explanations, points of interest and tips for a stable configuration.

How do I contact TripleZero iT Hosting support?

Professional manual of TripleZero iT Hosting: How do I contact TripleZero iT Hosting support. Step-by-step explanations, points of interest and tips for a stable configuration.

How do I create a support ticket in the customer panel?

Professional manual from TripleZero iT Hosting: How do I create a support ticket in the customer panel. Step-by-step explanations, points of interest and tips for a stable configuration.

How do I open a live chat conversation as a guest?

Professional guide from TripleZero iT Hosting: How to open a live chat conversation as a guest. Step-by-step explanations, points of interest and tips for a stable configuration.

How do I open a ticket from my dashboard or CRM?

Professional guide from TripleZero iT Hosting: How do I open a ticket from my dashboard or CRM. Step-by-step explanations, points of interest and tips for a stable configuration.

How do I reply to messages in an existing ticket?

Professional guide from TripleZero iT Hosting: How to reply to messages in an existing ticket. Step-by-step explanations, points of interest and tips for a stable configuration.

How do I set up a ticket for support via the customer panel?

Professional manual from TripleZero iT Hosting: How to set up a ticket for support via the customer panel. Step-by-step explanations, points of interest and tips for a stable configuration.

How do I use TeamViewer for Mac

Professional guide from TripleZero iT Hosting: How to use TeamViewer for Mac. Step-by-step explanations, points of interest and tips for a stable configuration.

How do I use TeamViewer for Windows

Professional guide from TripleZero iT Hosting: How to use TeamViewer for Windows. Step-by-step explanations, points of interest and tips for a stable configuration.

How do I use the TripleZero iT Hosting App for support?

Professional manual of TripleZero iT Hosting: How to use the TripleZero iT Hosting App for support. Step-by-step explanations, points of interest and tips for a stable configuration.

How does a live chat become a support ticket?

Professional guide from TripleZero iT Hosting: How to turn a live chat into a support ticket. Step-by-step explanations, points of interest and tips for a stable configuration.

How does live chat work on the TripleZero iT Hosting website?

Professional manual of TripleZero iT Hosting: How does live chat work on the TripleZero iT Hosting website. Step-by-step explanations, points of interest and tips for a stable configuration.

How does the calling arrangement work at TripleZero iT Hosting?

Professional manual of TripleZero iT Hosting: How does the calling appointment work at TripleZero iT Hosting. Step-by-step explanations, points of interest and tips for a stable configuration.

How does the collaboration with external specialists work?

Professional manual from TripleZero iT Hosting: How does collaboration with external specialists work? Step-by-step explanations, points of interest and tips for a stable configuration.

How does the collaboration with TeamViewer for support work?

Professional manual from TripleZero iT Hosting: How does collaboration with TeamViewer work for support. Step-by-step explanations, points of interest and tips for a stable configuration.

Introducing: the digital assistant from TripleZero iT Hosting

Professional manual from TripleZero iT Hosting: Let's introduce: the digital assistant from TripleZero iT Hosting. Step-by-step explanations, points of interest and tips for a stable configuration.

My site no longer works. Do you have a backup?

Professional manual from TripleZero iT Hosting: My site no longer works. Do you have a backup? Step-by-step explanations, points of interest and tips for a stable configuration.

What are the support times of TripleZero iT Hosting?

Professional manual of TripleZero iT Hosting: What are the support times of TripleZero iT Hosting. Step-by-step explanations, points of interest and tips for a stable configuration.

What are the ticket statuses (Open, Pending, Pending, Resolved, Closed)?

Professional guide from TripleZero iT Hosting: What ticket statuses are there (Open, Pending, Pending, Resolved, Closed). Step-by-step explanations, points of interest and tips for a stable configuration.

What can I do myself before contacting support?

Professional manual from TripleZero iT Hosting: What can I do myself before contacting support. Step-by-step explanations, points of interest and tips for a stable configuration.

What do I do if I don't see any AI agents in my dashboard yet?

Professional manual of TripleZero iT Hosting: What do I do if I don't see any AI agents yet in my dashboard. Step-by-step explanations, points of interest and tips for a stable configuration.

What is the fastest way to request support from the CRM?

Professional manual from TripleZero iT Hosting: The fastest way to request support from the CRM. Step-by-step explanations, points of interest and tips for a stable configuration.

What next steps do I take after my AI scan?

Professional manual of TripleZero iT Hosting: What next steps do I take after my AI scan. Step-by-step explanations, points of interest and tips for a stable configuration.

Where can I find all my tickets in the customer portal?

Professional manual from TripleZero iT Hosting: Where can I find all my tickets in the customer portal. Step-by-step explanations, points of interest and tips for a stable configuration.