Live chat is registered server-side as a ticket (source: CHAT). This way the history is preserved and you can continue later in /crm/tickets.
Do you still have questions after following these steps? Contact TripleZero iT Hosting support via the ticket system or email. Always mention your domain name and a clear description of the problem, so that we can help you faster.
View other articles in the knowledge base for additional explanations about hosting, email and security.