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Knowledge base/Support/How do I open a ticket from my dashboard or CRM?

Support

How do I open a ticket from my dashboard or CRM?

Professional guide from TripleZero iT: How do I open a ticket from my dashboard or CRM. Step-by-step explanations, points of interest and tips for a stable configuration.

CRM and client panelSupportTickets and messagesTickets, chat and call-back
SupportTripleZero iT knowledge base
Visual guide for this topic — follow the steps below.

Logged in customers open tickets via CRM → Tickets (or shortcut from the dashboard).

  1. Go to Tickets.
  2. Create a new ticket with a clear subject.
  3. Describe the problem, domain, time and any error message.
  4. Send; status usually starts as Open.

Do you still have questions after following these steps? Contact TripleZero iT support via the ticket system or email. Always mention your domain name and a clear description of the problem, so that we can help you faster.

View other articles in the knowledge base for additional explanations about hosting, email and security.

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