Do you see “No agents yet”? Then they are not yet provisioned, or your package does not (yet) contain them. Open a ticket with your order/package name; TripleZero iT links agents to your account.
Do you still have questions after following these steps? Contact TripleZero iT support via the ticket system or email. Always mention your domain name and a clear description of the problem, so that we can help you faster.
View other articles in the knowledge base for additional explanations about hosting, email and security.