In deze handleiding van TripleZero iT behandelen we Migreren naar Microsoft 365. Microsoft 365 (Exchange Online, Teams, OneDrive) draait in de tenant van Microsoft. Wij helpen je met licenties, DNS-koppeling en migratie vanaf IMAP of onze mailboxen.
We write based on the working method in our customer panel and the control panels that belong to your package (DirectAdmin, CyberPanel or Plesk). Follow the steps in order and test after each change.
Preparation
- Login for the TripleZero iT customer panel.
- Access to DirectAdmin, CyberPanel, Plesk, or the VPS console — depending on your product.
- A current backup or snapshot if you change something structurally.
- The exact hostname or IP you will be testing on.
Steps
- Check in the customer panel whether the Microsoft license is active.
- In the Microsoft admin center, add your domain and choose the DNS records that Microsoft shows.
- Put those records in DNS management at TripleZero iT (MX, TXT/SPF, CNAME autodiscover, DKIM).
- Wait for verification (often minutes, sometimes up to 24 hours) and then create users or shared mailboxes.
- Set up Outlook or OWA and send a test email to an external address.
Microsoft 365 in combination with your domain
Connect your domain in the Microsoft admin center and set the MX, SPF, DKIM, and autodiscover records in DNS to TripleZero iT. As long as MX still points to our mail servers, mail will continue to arrive in the old mailbox.
You manage licenses, users and shared mailboxes in Microsoft; Invoicing and linking of the subscription are done via your TripleZero iT customer panel if you purchase the product from us.
Check whether it was successful
- Does the service work from another network or 4G (no old DNS cache)?
- Do you not see any new 4xx/5xx or auth errors in logs?
- Is the time correct: DNS-TTL, Microsoft-verification or SSL-issuance may take minutes.
If things still go wrong
Reset the previous value if the change is clearly the culprit. Write down error texts literally (no paraphrase). Send in a ticket to TripleZero iT: product, domain/IP, timestamp and screenshot.
Can't figure it out after these steps? Open a ticket at TripleZero iT via the customer panel. Mention your domain name or VPS hostname, the time and what you have already tried.
Related: DNS (MX/SPF/DKIM) and email settings in Outlook.