In this manual of TripleZero iT we discuss Local presence with domain names. DNS tells the internet where your website, email and extra services live. Small typos in a record have major consequences.
We write based on the working method in our customer panel and the control panels that belong to your package (DirectAdmin, CyberPanel or Plesk). Follow the steps in order and test after each change.
Preparation
- Login for the TripleZero iT customer panel.
- Access to DirectAdmin, CyberPanel, Plesk, or the VPS console — depending on your product.
- A current backup or snapshot if you change something structurally.
- The exact hostname or IP you will be testing on.
Steps
- Open DNS management in the customer panel or your control panel.
- Find the existing record of this type; change or add, but do not duplicate conflicting values.
- Save and wait for the TTL to expire (often 300–3600 seconds).
- Check with a DNS lookup from another network or via airplane mode/mobile hotspot.
- Test the service (website, email, autodiscover) only then.
Check whether it was successful
- Does the service work from another network or 4G (no old DNS cache)?
- Do you not see any new 4xx/5xx or auth errors in logs?
- Is the time correct: DNS-TTL, Microsoft-verification or SSL-issuance may take minutes.
If things still go wrong
Reset the previous value if the change is clearly the culprit. Write down error texts literally (no paraphrase). Send in a ticket to TripleZero iT: product, domain/IP, timestamp and screenshot.
Can't figure it out after these steps? Open a ticket at TripleZero iT via the customer panel. Mention your domain name or VPS hostname, the time and what you have already tried.
Related: SPF, DKIM, DMARC and name servers.