Payments

In this manual of TripleZero iT we discuss Payments. You can arrange ordering, payment, authorizations and holder details in the customer panel. That is the source of truth for those who 'have' a product.

We write based on the working method in our customer panel and the control panels that belong to your package (DirectAdmin, CyberPanel or Plesk). Follow the steps in order and test after each change.

Preparation

• Login for the TripleZero iT customer panel.
• Access to DirectAdmin, CyberPanel, Plesk, or the VPS console — depending on your product.
• A current backup or snapshot if you change something structurally.
• The exact hostname or IP you will be testing on.

Steps

1. Log in to the customer panel of TripleZero iT (you can reset your password from the login screen).
2. Open the product or invoice in question.
3. Make the change and confirm any email verification.
4. Check whether the status in the overview is correct (active, pending, canceled).
5. Download the invoice or confirmation email for your administration.

Account and invoicing

In the customer panel of TripleZero iT you can see open items, payment methods and your customer number. Failed direct debits lead to a reminder; respond to this before services are limited.

Upgrades usually take effect the next term; downgrades are only possible if the consumption fits within the smaller package.

Check whether it was successful

• Does the service work from another network or 4G (no old DNS cache)?
• Do you not see any new 4xx/5xx or auth errors in logs?
• Is the time correct: DNS-TTL, Microsoft-verification or SSL-issuance may take minutes.

If things still go wrong

Reset the previous value if the change is clearly the culprit. Write down error texts literally (no paraphrase). Send in a ticket to TripleZero iT: product, domain/IP, timestamp and screenshot.

Can't figure it out after these steps? Open a ticket at TripleZero iT via the customer panel. Mention your domain name or VPS hostname, the time and what you have already tried.

Related: invoices, additional users and cancellation.