AI in E-commerce

AI built for webshops

E-commerce AI is not a generic chatbot glued to your homepage. We design AI that understands your catalog, stock, pricing rules and brand tone — on custom shops, headless commerce, Shopify-like stacks or PHP / Next.js storefronts (separate from WordPress/WooCommerce packages when you need a custom stack).

What is possible

• Product Q&A trained on descriptions, specs, FAQs and policies
• Size, fit and “which product is right for me?” assistants
• Smart search and semantic product discovery
• Cart and checkout helpers that reduce abandonment
• Order-status and returns answers with safe escalation to humans
• Personalized recommendations within clear merchandising rules
• Content assists for product descriptions and category copy
• Support deflection for the questions that clog your inbox
• Ops automation: tagging, summarizing tickets, enriching CRM
• Multilingual shop assistants for NL/EN (and more on request)

Conversion-first use cases

• Guide shoppers to the right SKU faster
• Answer pre-purchase objections 24/7
• Reduce “where is my order?” tickets after purchase
• Upsell/cross-sell with catalog truth — not inventing stock or prices
• Help merchandisers draft and refresh product content at scale

How we keep it safe

Prices, stock and promotions must stay accurate. We ground answers in your product data and policies, add guardrails against hallucinations, and always offer a path to human support for complaints, payments and edge cases.

• Catalog-aware retrieval (PIM, feed or storefront data)
• Hard rules for pricing, shipping and legal claims
• Human takeover for billing, disputes and VIP cases
• Performance-friendly widgets so Core Web Vitals stay healthy
• GDPR-aware logging and data handling

What you get

• Discovery of shopper questions and conversion bottlenecks
• Working AI feature(s) on staging, then production
• Admin docs and a short training for your team
• KPIs: assisted conversion, deflection, AOV influence, CSAT proxies
• Optional retainer for catalog sync, prompts and optimisation

Ready to add AI to your webshop?

Share your shop URL, platform and the top questions customers ask. Use the contact button for a short request — we reply with feasibility and next steps.